RETURNS POLICY

At fifí, we want you to be completely satisfied with your purchase. If, for any reason, you are not satisfied with your order, you may request a return in accordance with the conditions set out below.

1. Orders within the European Union

Right of Withdrawal

If you make an online purchase from a country within the European Union, you have the right to withdraw from your purchase within 14 calendar days of receiving your order, without having to provide a reason, in accordance with the legislation applicable to distance purchases.

To exercise this right, you must notify us of your decision within this period by making a clear and unequivocal statement. You can do so by emailing us at fifiscarves@gmail.com, quoting your order number.

For your convenience, you can download our withdrawal form:

https://cdn.shopify.com/s/files/1/1005/8747/1186/files/withdrawal-form-en.pdf?v=1789558795

Complete it and send it as an attachment to fifiscarves@gmail.com.

You may also notify us of your decision to withdraw by making any other clear and unequivocal statement expressing your decision to cancel the purchase.

Once we receive your request, we will send you the necessary instructions for returning the product.

We will provide you with a return label together with instructions on how and where to send the parcel. Returned items will not be accepted unless a return has been requested in advance.

For any questions regarding returns, you can contact us at fifiscarves@gmail.com.

The product must be sent back within 14 calendar days of notifying us of your decision to withdraw.

Return Conditions

For us to accept the return, the product must be in the same condition in which it was received and must not have been used beyond what is necessary to check its nature, characteristics and functioning.

Due to the delicate nature of twill silk, returned items must be in perfect condition, exactly as they were received.

For our scarves, the following conditions apply:

• The item must be free from any signs of use, wear, creases, stains, odours or damage.
• The original woven label and hangtag must be attached.
• All original elements and accessories must be included.
• The item must be returned in its original packaging and properly protected for transport.
• The scarf should preferably be folded in the same way in which it was received.

Returns will not be accepted if the product shows signs of use, wear, creases, stains, odours, damage or alterations resulting from handling beyond what is necessary to check its characteristics.

The customer will be responsible for any diminished value of the product resulting from handling beyond what is necessary to check its nature, characteristics and functioning, in accordance with applicable legislation.

We reserve the right to reject any return that does not meet these requirements.

Return Costs

The direct costs of returning the product will be borne by the customer, except where the return is due to a defective, damaged or incorrect item, in which case fifí will cover the applicable costs.

We recommend using a tracked delivery service, as fifí cannot be held responsible for parcels that do not reach our facilities.

Refunds

Once you have exercised your right of withdrawal, we will refund all payments received, including the delivery costs corresponding to the least expensive standard delivery method offered at the time of purchase.

Any difference resulting from choosing a more expensive delivery method will not be refunded.

The refund will be made using the same payment method used for the original purchase.

In accordance with applicable legislation, we may withhold the refund until we have received the returned products or until the customer has provided evidence of having sent them back, whichever occurs first.

The amount refunded may be affected by any diminished value of the product for which the customer is responsible under the return conditions set out above and applicable legislation.

Please note that your bank or card issuer may require additional time to process and reflect the refund in your account.

If more than 15 business days have passed since we approved your return and you have still not received your refund, please contact us at fifiscarves@gmail.com.

Additional Return Period Offered by fifí

In addition to the statutory 14-day right of withdrawal, fifí voluntarily offers an additional return period of up to 30 days from receipt of the order.

Returns made after the first 14 days and within this additional period will be accepted provided that the product meets the return conditions stated above.

This additional period does not limit or replace any statutory consumer rights.

2. Defective, Damaged or Incorrect Products

If you receive a defective, damaged or incorrect product, please contact us at fifiscarves@gmail.com as soon as possible, quoting your order number and, where possible, attaching photographs of the product and packaging.

In these cases, fifí will cover the reasonable return costs and provide the appropriate remedy in accordance with applicable legislation.

Your statutory rights relating to non-conforming products are not affected by our commercial returns policy.

Exchanges

The quickest way to ensure that you receive the item you want is to return the product you have received and, once the return has been accepted, place a separate new order.

3. Orders Outside the European Union

Return conditions for orders shipped outside the European Union may vary depending on the destination country.

Customers located outside the European Union may benefit from any rights applicable under the laws of their country, in addition to the commercial return conditions offered by fifí.

Any customs duties, import taxes or other charges imposed by the authorities of the destination country will not be refunded by fifí, unless otherwise required by applicable legislation.

To request a return from outside the European Union, please contact us at fifiscarves@gmail.com before sending the product back. We will provide you with the applicable return instructions.

4. Return Address

Returns must be sent to:

fifí
Calle del Alcalde Sáinz de Baranda 16, 7th Floor, Right B
CP 28009
Madrid, Spain

Please do not send any product to this address without contacting us first and receiving the relevant return instructions.

5. Contact

For any questions regarding returns or withdrawal requests, please contact us at:

fifiscarves@gmail.com

We will be happy to assist you.